Shana answers and directs phone calls and walk-in traffic. She is responsible for departmental copies, scanning, distribution of mail and materials and is the point of contact for IT coverage and troubleshooting of facilities and equipment. She is also responsible for event research and coordination. She edits the departmental calendar and other departmental documents. Shana takes inventories, replenishes supplies using KUPPS and undertakes special projects for the chair, faculty and GRASP.